HB
Hannes B

1 reviews | Active since Feb 2016

10 Mar 2016, 09:23

POOR SERVICE DELIVERY

I have tried now for 10 days to sort out my Internet. Every time I phone Telkom, my call is escalated, new reference number and they will deal with the problem within 24 hours. And all of it is just lies.<br> <br> I wish there were someone else to provide this kind of service. Because I will join tomorrow. For the last 30 days I have been without internet for more than 2 weeks. At the end of the month I will need to pay for a full month.<br> <br> Now again the supervisor informed me that every previous call I have made was incorrectly escalated. Really so basically the three previous consultants I phoned did not know how to do their job? I am so tired of all the excuses from Telkom.

0
Replies (1)
Telkom
Telkom's reply10 Mar 2016, 09:58
Official
Hello hannesbarnard,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.