HB
Hannes B
1 reviews | Active since Feb 2016
10 Mar 2016, 09:23
POOR SERVICE DELIVERY
I have tried now for 10 days to sort out my Internet. Every time I phone Telkom, my call is escalated, new reference number and they will deal with the problem within 24 hours. And all of it is just lies.<br> <br> I wish there were someone else to provide this kind of service. Because I will join tomorrow. For the last 30 days I have been without internet for more than 2 weeks. At the end of the month I will need to pay for a full month.<br> <br> Now again the supervisor informed me that every previous call I have made was incorrectly escalated. Really so basically the three previous consultants I phoned did not know how to do their job? I am so tired of all the excuses from Telkom.
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Replies (1)Telkom's replyOfficial
10 Mar 2016, 09:58Hello hannesbarnard,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Telkom's reply10 Mar 2016, 09:58
Official
Hello hannesbarnard,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
