Poor Service Delivery!!

My husband contacted Telkom Mobile several times after visiting Telkom due to our LTE Router (CPE B593) that has been giving us ongoing problems for the last year by connecting and disconnecting and on and on. When we took the Router in to Telkom Mobile Cape Gate, they were unable to check whether the Router was working 100% and advised that we contact Telkom Mobile Call Centre for further assistance. <br> <br> On four occasions a call was made to Telkom Mobile to log a repair problem in order for a technician to come out to have a look at the Router to try and establish where the problem might be, however my husband made a fourth call to Telkom Mobile Call Centre and spoke to Nokuplayla Khimalo on 8 January 2016 at 15h27, thereafter sadly we still have not as yet had any service or anyone contact us.<br> <br> We are paying R399 per month for 3 years to Telkom Mobile and we are getting absolutely no value or service for our money!! <br> <br> In future, we definitely will no recommend Telkom Mobile service to anyone since they only want the money but are incapable of offer good service. <br> <br> Please can someone assist us, as we have been struggling with this problem for nearly a year.