Poor service delivery

I reported our landline and internet being out of order on the 8th December 2015 and received a confirmation sms with a reference 613CNK 300515 ..... a May reference??? Have made at least 10 calls at plus minus 20 - 30n minutes each and received numerous reference numbers but to no avail. We have been told time and time again that we have been assigned a technician but, we have yet to see one. No doubt we wil be billed for a full month service and have a hefty cell phone bill as well. A pity there is no alternate service provider. Please HELP!!!<br>