Poor Service Delivery

Dear Telkom SA(Mobile).<br> <br> Today marks a month that I still await feedback and approval on my online order. I have tried numerous times to contact you people and when I finally succeed I get call centre staff who has no idea what is going on. <br> <br> They can't take down my details correctly and thus resulting in getting my application declined due to invalid banking details. While the next claiming they need to verify my banking details whereas I already have a contract with you resulting in a debit order monthly from the same account.<br> <br> I am highly annoyed as I've emailed, facebooked and called resulting in nothing but empty promises of calling me back or escalating my issue. I am sitting without Internet thanks to your network! <br> <br> So I plead and urge can someone please contact me urgently as I'm tired and frustrated of your empty promises! <br> <br> Hope this will not lead into any empty promises again!<br> <br> Kind regards<br> Shahid