Poor service delivery

We app**** for Telkom LTE and had to jump through hoops to get it. We had no connectivity from the start and reported it immediately. We eventually handed the device back to Telkom after a technician had been out to confirm there is no LTE at our home. We have been battling to obtain a refund of approximately R1,200 for more than a month now for a refund and all that happens is we get passed from one person to another in one department or another. Very poor adverti*****t for Telkom, although I had low expectations to start off with.