Poor Service Delivery

we have been experiencing ADSL connectivity problems, numerous faults were logged for the same number.<br> as per telkom, a technician was assigned to come to site and solve the issue, but it has been almost 3 weeks now and nobody has been to our premises. i do believe that there is an actual break in the ADSL line but no technician has even been to test or assess the problem. it is pathetic as this fault was logged a long time ago and we are losing business!!