Poor Service Delivery

I Shorn Monnakgotla would like to lodge a complaint against Telkom's inability to lift the suspension on my line.<br> My debit order for August returned unpaid which I take full responsibility for. I then received my monthly statement invoice date 01 Sep 2015 on the 03rd Sep 2015 reflecting an overdue amount and current billing totalling to R1557.70. <br> As per usual I received an sms reminder on the 23rd Sep advising that R 1557.70 will be debited from my account on the 25th. <br> To my ignorance a debit of R 1500.00 was collected from my account. Barring in mind I ensured sufficient funds were available, I contacted Telkom on the 29th to advise that I need my line activated and I'm willing to send a bank statement providing details that the debit was successful but was informed I have to wait 7 working days. I called after 7 days and to my surprise a debit of R 1500.00 was debited less R 57.70 and my line cannot be reactivated because of their failure to deduct the full amount communicated to me and no way was I informed that they would collect R1500.00 due to flaws to the administrative restrictions. I have make a payment wait a further 4 days for their error and I want my activated now