Poor service delivery

I app**** for the telkom hood lte 50gig a month 2 weeks ago. Everything was confirmed and the guy told me I was accepted. I have been trying to phone the centre for 2 weeks trying to find out why no deduction is going off my account but i am either on hold for 20 minutes or no one on the other side can help me. I tried to phone in today at 12h40 to my dissapointment they have already knocked off even though the times state till 13h00. The telkom shop in mall at reds also cant help me which is just as pathetic. Is someone and telkom able to help me or not???