POOR SERVICE DELIVERY

I Have been trying to migrate my contract to a unlimited lite (doubled my usual payment) with no success what so ever, regardless of my efforts put in. As I see it I am bring new business to this company, it has been 3 weeks now and I have spoken to more than 8 people. each time I need to go into the store and beg and plead for help. Constantly calling the call centre and no one ever seems to take my need seriously. Repeating myself over and over. My husband and myself spend more than R2000 a month on our contracts with Telkom mobile, Surely I would expect some decent service?<br> <br> I wish I could just cancel my contract. I am so fed up. As soon as our contracts expire we are seriously moving to a other supplier, as our needs just aren't important enough to Telkom Mobile.