Poor Service delivery

We have app**** for change of ownership on the 6th January 2015. To date we are still receiving our bill on the previous owners name. I have brought it to the attention of the Manager, Ivan Pillay on many occasions and till now, it has not been changed. I was even told that the person that filled the change of ownership form was in hospital and suffering amnesia. I don't know what else to do. Ivan promised that he will have it done the same day I complained to him, to date, its still being invoiced to the previous owner after 7 months.<br> <br> 7 months to change details of ownership??? Something must be done!