Poor Service Delivery

I approached the Telkom Direct store in Festival Mall to have my line connected on the 15-02-15 and paid the connection fee immediately. A technician was sent out to reconnect the line,which took place 03-03-15. After the connection of the line I had contacted my ADSL service provider to connect my ADSL but they were having problems with the line for a week. When I went to the Telkom store on the 09-03-15 the line was still not connected, they told me the issue is to be resolved. Today is now the 16-03-15 and my line is still not connected and I have already paid for my ADSL data for this month to my service provider. I went into the Telkom direct store in Midrand today,16-03-15, to check to see what the issue is and they say that there is a note about a Chris Smith who will sort out the problem by the 21-03-15 due to work overload? This is completely unacceptable. It is now over a month that I have began the process and it's still pending on telkom side. I want this resolved today, else Telkom needs to not only refund the line rental amount for this month but also the amount I have already paid to my service provider,as this for me is considered a wasted month.