Poor Service delivery!

After logging a call a week ago that my internet and phone line is down, I am still waiting on a technician to come out. We really Run a guesthouse and rely n our phone lines to allow guests to call us and need internet for bookings and day to day operations. A month ago we were down for a week as our cables were ******. The technician made what looked like a very temporary fix which I believe is the problem again. I explained this to the lady who took my call and said we need it looked at ASAP. That was a week ago. I have followed up 3 times since, sitting on the phone for over 30mins using up my airtime whilst I’m still expected to pay my Telkom line... The service is poor and I will start looking for another provider. My recommendation is not to be se Telkom business as you will be let down!