Poor service delivery

As a school we have locked a call with Telkom to assist us with the technical problems the school always encountered. I called them at the begging of September 2018 and they promised to put cordless phones at the school because their fibre cannot be fixed. To date only one line has been fixed but only at the begging of this month and the other line is not fixed. Subsequent to that I also app**** for LTE for internet connection on the same date but even to date they have not done anything. The service provider enployed by Telkom which is Open Serve has not assisted us. Since Telkom has used the Services of Open Serve we experience the worse service, the technician either does not complete, or takes long to solve the problem and at sometimes leave the work incomplete. Business Account: Skeen Primary Tel: ********** 743 For the past 3 months the school operates without a phone . I had to always call them to help us and they will not help. As I speak the school has been reported to their legal department for us to pay for the nondelivery service for the period they could not provide the service. I therefore request you help on this regards