MV
Marius V

1 reviews | Active since Jun 2013

04 Sept 2018, 10:38

POOR SERVICE DELIVERY

I made a payment on my TELKOM account on the 1 September 2018. The full outstanding amount. I spoke to a consultant and he promised me that as soon as I send him the proof of payment I did that. The e-mail address he provided to me was: ********** Till to date no feedback from them. I spoke to Phindle yesterday over the TELKOM chat and she asked me to forward her the proof of payment to ********** I did that. According to her my services would have been activated before end of business yesterday, 03 September. Nothing yet. So this morning I spoke to Therese Emmanuel on the Telkom chat site. According to her I must wait 48 hours for me services to be activated. So now tell me, What is the blerrie use I forward the proof of payment to two blerrie people working at TELKOM and Everytime it is costing me Blerrie money to do so. THIS IS UTTERLY PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WILL TAKE THIS MATTER FURTHER AS I AM FEDUP WITH POOR SERVICE DELIVERY. I WANT MY SERVICES TO BE RECONNECTED TODAY, 04 SEPTEMBER 2018.

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Replies (1)
Telkom
Telkom's reply05 Sept 2018, 07:58
Official

Good day Mario0001

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,