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SJ
Samuel J

1 reviews | Active since Jun 2018

19 Jun 2018, 15:20

Poor Service Delivery

I am still awaiting for service delivery on my lines that is out of service for more than a month and I have been using telkom for almost 30 years and encountered multiple problems and delays and I just have to accept what comes. I am receiving various reminders about my problem and nothing is being done and I am not the only customer of Telkom, but the whole of Ext 5, Ennerdale that is without telecommunication and Internet from Telkom. what more I have to do I do not know. I have 2 lines with Telkom, 1 for Voice and Data (ADSL) and 1 for Fax only and I cannot say that I am dissappointed as there is no way to explain how I feel and I think it is a norm for Telkom to operate that this. According to one of the Telkom Technicians is it a cable of +- 36 meters that was ****** and they can replace it because Telkom will not allow it. Disgusting for a Company that holds the MONOPOLY in Landline Telecommunication and ADSL in our Country. My fault was reported 15th May 2018 and various sms's received to no avail and what more should I do to get connected. The last sms received was 7th June 2018 and 9 received in total from 15th May 2018 to 7th June 2018 Fault 15CRK150519

Telkom should not force their customers to get LTE and new sim telephone lines as there is no support for faxing and it is expensive as ADSL is cheaper and better for customers as well as telecommunication rates

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Replies (1)
SJ
Samuel J's update12 Aug 2020, 11:30
Reviewer Update
I am still awaiting progress and it's 2 years without any proper communication and instead I am being threatened with calls from Telkom to pay for Services rendered. I cannot understand the ignorance of Telkom and my queries fall on deaf ears. There was a time that my line was faulty for 4 months, thus, no service and network and i still had to pay for a bill of more than R7000.00. The Identity Number Linked to my Account is ________________________________ and the Bill Payer _____________ with Previous Telkom Numbers 011 211 _____ Voice and 011 855 _____ for Fax. My previous complaints about Telkom Service and Products did not improve even-though, I still used your Services and believed, that IMPROVEMENTS will happen. Telkom failed miserably and treat us as merely as people in desperate need of giveaways. Telkom do not have any Solution to a problem they've caused, BECAUSE TELKOM IS THE PROBLEM. PLEASE, CLEAR THE ACCOUNT, AS THERE IS NOTHING DUE BY ME TO TELKOM. I DID NOT TERMINATE MY ACCOUNT, AS YOU, telkom FAILED TO PROVIDE A REPUTABLE BUSINESS, THEREFORE, TELKOM TERMINATED MY ACCOUNT. I am still awaiting a response, as, promised by Telkom, for other products and services provided by Telkom.