Poor Service Delivery

I got an iPhone 8 on a Telkom contract, for my husband. I was contacted to say the phone is ready, and was not told I need to bring my ID. I got there, with my drivers licence and was turned away because they only use the actual ID doc.

Telkom is highly frustrating, almost every time you go into the store, they require your ID Document i.e. drivers licence is not allowed. I've been a client of theirs for years and yet their internal protocols are so antiquated and archaic, that they can't even use a Drivers Licence for verification.

Then we had issues with the iPhone. My husband could hear the person calling him but they couldn't hear him i.e. speaker issue. The have no iPhone technicians instore, so the phone must be sent in for repairs. We took pictures of the iPhone before it was sent for repairs via Telkom (Musgrave) and on their form it was noted "no scratches". The phone was +/-1 month old and in immaculate condition.

On receiving the phone back from the repair centre it had multiple scratches, their form incorrectly stated that the phone had scratches/ damages "before" repairs. Is that misrepresentation of facts, that is deemed to be **********?

Tired and frustrated. Now we wait.... will I get an even more damaged phone??? or will they rise above and give me a phone that is in the same immaculate condition as at the point in time that it was given in???