Poor Service delivery

I have been Fighting with Telkom for over a week now since getting the Line transferred from my Girl Friends name to mine.

The line speed we are paying for is a 10Mb line but only getting max 4.5Mb. I have been Fighting with them everyday to resolve the issue. Calling different departments that they referred me to call and to logging tickets for the problem.

The technicians that came out had tested the line with a test account and they got the speed that we are supposed to be getting but the account that we have does not get that desired speed. so the line is fine but the account is not and I have been trying to tell telkom about this but still to this day there is no joy.

I have become so frustrated that I am getting close to taking my business else where and to get people to stay clear of Telkom and there poor service.