Poor service delivery

On the 29th of November 2017 I cancelled my landline I completed the form faxed it @14:54 and emailed it as well and recieved the confirmation email ********** The line was not cancelled but my line was disconnected on the 30th of November 2017 I phoned telkom on 3rd of January 2018 spoke to Clarissa who said that it would be sorted. Then again phoned on 20 January at 08:00 reference no. ********** 5 then again on 27 January at 10:45 ref no. ********** 7 and I also emailed a copy of my id to ********** The telkom cable was ****** in Primrose and no phones was working but still my line is not cancelled and still I was getting billed, even the technition that disconnected the line phoned them. Again 15 March ref no. ********** 4 and 29 March ref no. ********** 1 and ********** 7 then I app**** for mobile contracts and am being credit vetted due to thier lack of service ref no. ********** 6, ********** 3 and ********** . Again 27 April ref no ********** 2. Still waiting for the line to be cancelled and my 2 contracts to be approved this service is uneceptable. I think I did more than my fare share to cancell and its costing me time and money and a lot in bank charges. Number that needed to be cancelled is ********** I also visited the shop again on 15th of April and this was escalated again. Please this is my time, petroll and money a R150 in reversal fees.