Poor Service Delivery

We moved houses (3 houses apart) and need our ADSL line transferred/moved.

We logged a call for the transfer of our ADSL line on 10 March 2018 (tracking. nr. 230CEK100817). When inquiring about tracking nr. we were informed that the call was resolved, however nobody contacted us or informed us of the call log been closed.

We had to re-logg the call again on 23 March 2018 (work order - ********** 43A). Still waiting up to 10 April 2018, we had no response (this line is vitally important to generate an income as I work from home). When my husband queried the work order number above, we were informed that the call has been logged as an Telkom line upgrade to ADSL, INSTEAD of a transfer of a existing ADSL line (this after we gave them the old and new address) :|

We had to close the incorrect call logged today (Ref. ********** ) which by the way takes 24 hours before we can logg a new call for the transfer of our line.

This is a extremely frustrating situation. In a country where unemployment is at the order of the day and you have to do your own thing to generate income, this is unacceptable. I am at risk of loosing my job due to the fact that I am going to run out of data on my mobile Internet as I used to work on my uncap ADSL line and cannot afford to buy extra data. I feel like screaming out of frustration! PLEASE, PLEASE can someone just assist in getting our ADSL line transferred URGENTLY!!! It feels like all customer services became non-existent.