Poor service delivery

Item: Telkom
Rating: 1
Author: Marissa P

Internet line was damaged 5 weeks ago. I am on the phone at least 3 times a week to get repairs done and not one person can assist me. I have requested that the technician phone me but that has not happened.

There are different dates when the technician was supposedly out to my house but he never came.

Helpful (0)

Replies (2)

Telkom's replyOfficial

16 Apr 2018, 11:36

Hello marissa-pretorius1

We sorry for the inconvenience caused.

We have sent an escalation to the managers responsible for the repair for a progress update and if possible an estimated time of repair.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Telkom's reply16 Apr 2018, 11:36

Official

Hello marissa-pretorius1

We sorry for the inconvenience caused.

We have sent an escalation to the managers responsible for the repair for a progress update and if possible an estimated time of repair.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Marissa P's updateReviewer Update

17 Apr 2018, 09:22

I would like to know if you have all the details about my account to escalate the problem? It has been escalated more than once, or so I was told, but still nothing has happened. The lines have been replaced in the area, yet there is not connectivity to my line. It is on a business premises so this means the other 2 landlines are out as well and this leads to not being able to receive phone calls from suppliers and clients...

Marissa P's update17 Apr 2018, 09:22

Reviewer Update