1 reviews | Active since Feb 2016
POOR SERVICE DELIVERY
I have created an complaint on 28 January 2018 and to date it has not been resolved as yet. Every time I phone the customer service line, they have all kinds of internal tests that I must conduct, every time just proving the fault is on Telkom side.
I just hear promises that it will be resolved but nothing happens. But I'm paying my account on the 25th of each month on the dot. Keep paying for no service.
Hi Hansiesun,
I do see that the fault was attended to. Unfortunately, according to the fault reference there was a bulk fault in the area that needed to be attended to and then there was still a problem on the line resulting in the delay in the resolution of the fault.
I will have our accounts team follow-up on the bill and ensure that if ay credits are to be passed, that it is done.
Regards
Telkom Social Media Team
Garreth
Best regards,
Hi Hansiesun,
I do see that the fault was attended to. Unfortunately, according to the fault reference there was a bulk fault in the area that needed to be attended to and then there was still a problem on the line resulting in the delay in the resolution of the fault.
I will have our accounts team follow-up on the bill and ensure that if ay credits are to be passed, that it is done.
Regards
Telkom Social Media Team
Garreth
Best regards,