Poor Service Delivery

I logged a complaint with Telkom on 2 January 2018 for a fault (Fault Ref 514CTK141117) logged with them on 14 November 2017. It has now been 8 weeks, and it has still not been sorted. For 8 weeks we have been without a land line and without wifi. We have been more than patient and find it absolutely ridiculous that to date there has been no resolution. In 8 weeks I have been following up with Telkom call centre on a weekly basis for feedback, as no pro-active feedback is forthcoming from Telkom. Every time we call, we are told that it will be escalated. Obviously their escalation process is quite ineffective and needs to be relooked at.