Poor service delivery

Good afternoon. Our adsl and telephone line has been off for 3 weeks now. Telkom has the same automated answer everytime I message them. For nearly 2 weeks a tech has been assigned but did not accept yet! This is unacceptable. The cable was damaged when Vumatel dug for the fibre. As it looks we are going to be without internet and phonelines for the next month. This is infuriating! It is my whole street and our complex that has been affected. Is there nothing that can be done to have service again? I have been paying mweb and telkom for a service that we do not get as well as for data that we have to buy! We can not watch tv. No I am absolutely fedup. I will never recommend telkom to anyone. Poor poor service!??