Poor service delivery

it's gone almost 10 days now that i dont have a landline and internet and telkom has failed to resolve my problem. The call centre staff makes false promises just to get you of the hook. However one person at the call centre says they have assigned a technician and the next day the consultant says they waiting g for a technician to to assigned. I have been having problems the whole year and they promised that this will now stop as they have moved me to new equipment. very poor service.