Poor service Delivery

I am very disappointed with Telkom from the moment I purchased a device with them they have been things that I have been discovering new T's & C's which were not explained to me by their consultant. To make things worst as a consumer when you purchase something it's a standard procedure by law to ask the consumer if they would like to insure what they are purchasing. However, with Telkom I was never asked that and when I went to their store to ask about the insurance I was told that they only insure devices within 7 days. Min-due that their *********** consultant never said a word of insurance and because of their *********** employee here I am stuck going to pay a device close to R 20 000.00 that is not insured.

To put cherry on top, till this day I do not have a document that is binding me and Telkom and I am told that a consultant will call me, it's almost a month now without any documentations and I do not know my contract in detail.

Only if I know that "good package" from Telkom comes with "poor service" I should have went elsewhere.