Poor service Delivery

On the 30th of November I placed an order with Telkom online and one of their Consultant called and thereafter she read the terms and conditions of the contract which I agreed to. Surprisingly the very same day later on I get an sms that the are going to deduct money from my account which to me was something new that wasn't explained to me by their consultant. And I was told that my device would be delivered within 7 working days as it is with Courier It and as I am busy typing here I do not have the device with me. So on the 7th I called to do a follow up and I was told it takes 10 working days and this morning I called asking to speak to the Quality Manager and the consultant offered to assist and she tracked the order and told me that the device is with courier people and I was told to hold as the getting hold of the courier to ask about the order was on hold for more than 30 minutes and they just hanged up on me. So I called again and again asked to speak to the Quality Manager and I was told she is busy and again the consultant offered to assist and this time was told that my device is still in their warehouse it's awaiting to go to the courier company and now it will take 14 working day to get to me. the consultant now is estimating that I will get the device on the 15th of November.

I am not happy at all because now I'm being taken from pillar to post mind due on that it only took Telkom to less than 24 hour to debit "their money".