Poor service delivery

I apply for Samsung Tab Contract, but the sales consulted Clinton said that they did not have stock and that he would phone. Week later I went to the store to enquiry on the status, only to be informed that he was off sick. The sales consulted said that she could not find my application. Then I spoke to the Manager Nigel on the Saturday and he said that application has been approved and waiting for stock. The third week after my application they had again more excuses and took model that they have in stock. Only to be informed that my application has to be approves by the front office and more excuses. I eventually inform them to cancel my application. Whilst I was in the store, the manager had the time to baby sit one of his sales consulted and one other customer were also frustrated with their poor service delivery. They make promises to phone and it never materialize. They have no conception of service delivery and no committed to their employer. I walk over to Cell C and walk out one hour later with Samsung Tab Contract