Poor service delivery

I am writing to formally complain about extremely poor service and non-delivery of equipment. I contacted Telkom 3 months ago regarding a persistent internet connection problem.

I was assisted by Mr Jayan Mohan. He diagnosed that the issue could be with the router or the extender and confirmed that he would courier/post both devices to me.

It has now been 3 months and I have not received anything.

When I follow up and request a tracking number or waybill number, Mr Mohan says he cannot find it. For the last few weeks, he has been ignoring my calls completely. My internet issue is still not resolved and I am left with no equipment and no feedback.

This is unacceptable. I have been left without a proper service that I am paying for, and the agent's conduct is unprofessional.

Is this the level of service we should expect from Telkom.