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Ntombi N
1 reviews | Active since Feb 2015
12 Feb 2015, 08:45
poor service delivery
Hello Peter, after countless attempts to get telkom to sync our adsl line *** for our internet, and ref is 880cnk090215. they have been utterly poor with their service. One consultant said to me on Tuesday that a technician has not yet been assigned to come on site and yesterday I received an sms notification from telkom saying the matter has been resolved, where as the no technician came on site and the Internet is terribly slow connecting.<br> <br> I then called telkom call centre again and the technician that I spoke with said, \The isp account has been suspended
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Replies (1)Telkom's replyOfficial
17 Feb 2015, 16:41Hello Rolic,
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Support Team for further assistance and feedback will follow.
Ref SM89927.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Support Team for further assistance and feedback will follow.
Ref SM89927.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
Telkom's reply17 Feb 2015, 16:41
Official
Hello Rolic,
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Support Team for further assistance and feedback will follow.
Ref SM89927.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Support Team for further assistance and feedback will follow.
Ref SM89927.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
