Poor Service deliver Telkom Pavilion

I had upgraded one of my contracts recently at the Pavilion store, The consultant put me on an incorrect plan , , she put me on a Free Me Topup plan, instead of an Free ME open plan.

When i inquired she then change my contact a few days later after chatting to her back office, i then noticed that my promotional data which i due to get was not updated. Had to make another visit to the store as she or her manager never returned my calls, She then tells me that because she changed the contract i will not be getting my 10Gig data promo data for the next 3 months,

For her flop i dont see why i should be at a loss,

I probably logged this query with all relevant departments on 3 different occasion but as usual Telkom customers service way beyond poor, they close the ticket without anyone having the courtesy to assist.

Pathetic service.