Poor service, defarmation of caractor

Good day<br> <br> For the last 9 months i only receive my statement every 3 months.<br> Yesterday i phoned to make an arrangement on my account that was due on the 4 April 2016.<br> Today a lady phoned me and sed that my arrangement was not approve cause im 3 months behind with my payment.<br> I then tried to explain to her that i only receive it every 3 months.<br> I'm a business owner and cannot make a payment without a statement!!!!<br> She then started to accuse me for lying and i do receive my statements every month. <br> I asked her if she can provide prove to me that it is sent every month and she sed NO I CANT.<br> I asked her why do i only receive it every 3 months and she keeps going on<br> Sir you are 3 months behind. you receive statement every month so stop Lying and pay your account!!<br> This is what i want to happen. Time was around 10:30. Check your call records!<br> 1, This lady must phone me and apologize or im Suing TELKOM for defamation of character.<br> 2. Telkom is not following the CREDIT ACT!!<br> 3. I Have all printed lists of the bills that i did receive. According to the Credit Act you SHALL provide me with statement every month!!!<br> I did pay my account so there's R 0.00 OUTSTANDING!!<br> <br> Im waiting!