Poor Service.

I been trying to do an upgrade online as due to Covid 19 I can't go to a store because I have a small child of 1 years old and I am not willing to risk my child getting sick. Everything I get a response that a agent will call me back. Then I will receive a call but when I pick up the call cut, or when agent do call me I can't take the call and I inform them to call me back when I have a break but they never do. Everytime I must waist my data to go online to do the upgrade request just so that someone can call me but this happens and this has been happening since beginning of May. I am very frustrated as I really want to finalize my upgrade. Can someone please call me to do the upgrade asap.