Poor service

On the 01st of December 2020 I took out a unlimited contract using the online services, an agent called to finalize the deal after it was pre approved online

On the 2nd of December a debit of R849 went off on my account

On the 3rd of December I received a notification stating that my package will be dispatched and I should expect it within 2 working days

Parcel went out for delivery on the 07th of December I waited no courier arrived at my door, next day on the 8th I waited still nothing. I made a follow up with the courier company and I was just informed that the package will be delivered. I also called Telkom to find what was happening and I was informed that I have to make a follow up with the courier company.

Today its the 20th of December and I haven't received my package but money went of my account and I am not using telkom services though I paid

No one has answers even Telkom agents they can't assist they advised that there's nothing they can do on their side if I have a problem I must take it up with the couriers

At the moment I just want to cancel my money back because no one has answeres.