POOR SERVICE

I had a wifi broadband contract with Telkom , which expired in 2019, if correct. But before the contracts ended , i transferred the account to my cousin. We both went to Telkom Kolonade for change of ownership. I am still getting accounts on my name. My cousin renewed the contact as the initial one 2yr contract expired in 2019. I don't understand why is the account still in my name, even though payments are taken from his account. Sometime early this year I went to Telkom@ Kolonade, , they didn't even take time to listen to my concerns. I was told that they can only talk to the owner of the contract. I wanted to call my cousin so that he can relay the issue over the phone , but the lady said it's not allowable. I thereafter called my cousin asking him to go to Telkom offices. , To my understanding he did go to Telkom @ The Groove in Pretoria. I don't understand why is Telkom still sending me his accounts. Can someone please sort this out as a matter of urgency . I have no time and energy of going back to Telkom offices, wait in a long queue for nothing. This has been carrying on for long and I am at my wits end. Simply put, I have no existing contract with Telkom, please update your records and remove my name.