Poor Service

I spoke to Ntomikayisa this morning in billings department about a bill that I disputed on the 18th of September 2019. This morning I phoned to follow up as I was told that it will take 7 - 14 working days. When Ntomikayisa asked me to give her the number in question, as I was giving the number I was expecting her to repeat the number as that is the normal call center process (acknowledging the information received or you tell you client that you will be repeating the information once the client is done). There was a lot of silence as I gave the number as if I am talking to myself so I asked "are you still there" then she said yes so I told her that normal call center process is repeating the information that the client is giving she than told me she is not repeating the number because she is writing the number down. I told her that is not the process because I worked in a call center before so I know the process (I spoke to Telkom agents before and they repeat what you tell them). Then she shouted (could hear she got irritated because I helped her right), I said don't shout at me and can I speak to someone else rather she then told me that I need to drop the call if I want to speak to someone else. When I called back I spoke to Veda who helped me and acknowledge me even asked her team leader for assistance, but when I asked Ntombikayisa if I can speak to someone else (team leader or any other agent) is was told to drop the call. This is very poor service from Telkom staff!