Poor service

Early in December I ordered call-forwarding service from Telkom. I was told that the service would be initated within 24 hours. Two days later I was assured that the service was activated at 06:20 that morning. When I could not activate the service I contaced the call centre and was told that there was no record of the order. I was told to send an e-mail, attach a copy of my ID and that only then the order would be placed and that the turn about time is 72 hours. At this stage I decided not to order the service any longer and DID NOT SEND the email. Two days ago I recieved an SMS confirmning that the service is acticavted. Sad.