poor service customer

Morning <br> I have requested my line to be moved to my new place 29 cycad street sabie <br> Second week of july till today am still waiting my account is up to date.<br> At the end of the month i will be billed for nothing, i have sat on the phone for 2 hours in 3 different days but no one is assisting me or doing follow up. <br> I have submitted online forms yet no one has helped me <br> Am doing my studies online there's nothing i can do but to consider alternative connection<br> <br> May you please assist me