Poor service connecting telephone line

<p>I app**** for a new line to be installed on the 21st of January and I was advised it would take 7-14 days. A full week later I received the following order no. ********** 67A. I have since heard nothing from your technical department with regards to the actual installation. When can I expect telkom to fulfil their part of our contract? Or do I need to make alternative arrangements with fibre coming to my building very soon. Telkom better act quickly otherwise you are going to lose a customer!</p>