POOR SERVICE

TELKOM SERVICE IS SO PATHETIC feel like I am paying for the service that does not benefit me and my family. I have been experiencing the internet connection since last year June 2024. I have logged the tickets with the call center more than 10 times and every time I call the call center, I have been asked to restart the router or take out the sim from the router and put it on the other device and select the network manually. I have tried that so many times however the struggle continued. My wife is working from home most of the time and I always buy data for her and mind you I have uncapped Wi-Fi at home that does work, the kids cannot do their homework, research etc.

I would log the ticket with the call center and promised that a technician will be appointed to investigate and call me after 72 hours. I would wait for the said technician to call until I phoned back to follow up and when I followed up on my ticket the consultant would tell me the ticket is closed because the issue is resolved, how is it possible for Telkom to close the ticket without solving my problem or to call me. The service that I have received from Telkom is very pathetic, I would not even advise my worst enemy to take the contract.

Below are my tickets that I have logged since last year

Ø June 2024: ***6

Ø August 2024: ***3

Ø November 2024: ***9

Ø December 2024:***5

Ø January 2025:***0