Poor Service Cash Collections Telkom - Incompetence

I never thought I would ever be handed over to debt collectors. With Good credit record and never missed a payment. Only Telkom is capable of failing to institute debit order then blame it on you, so i took up a contract Dec 2021 with Telkom they were supposed to debit In January, they failed, February they failed they only called me once they wanted to confirm my account number, I told them I can only confirm it later they said they'll call back, they did not, then 22 Feb 22 I get an SMS from debt collectors. I settled the account within 30 minutes all I ever wanted was to pay.

Their statement always say amount *** will be debited on a certain day so I never made EFT payment because I didn't want to double pay them, seeing that they already have accounting and cash collections problems, I wouldn't want to double pay people like that.