Poor Service - Cancellation Request Ignored

<p>Me and my Wife have recently relocated, no need of Telkom Service. I went ahead attempting to cancel my service. I phone in to try an process my cancellation request, the Operator tells me I am required to fill in a Consumer Request for contract and service cancellation. </p> <p>On the 03 May 2017 I send this document that is filled in to the email ********** /> I immediately receive an automatic email that advises me that my request was received, this will take 21 days and a service advisor would call us back to attempt to retain us as clients.</p> <p>To date, I have not spoken to any consultants trying to retain us, all the communication came from my side, trying to find out how far the cancellation is, when it will be cancelled, as per usual one can’t really get any straight answers out of Telkom Consultants - The usual: Hold on, speak to this department, do this, and so forth.</p> <p>All I am trying to do is cancel my service, with all of this suddenly we start receiving ridicules bills. How on earth can a bill leap from R187.00 to R1137.55 in a space of 4 months.<br /> The only thing we use Telkom for is line rental to make use of ADSL.</p> <p>When I phone 10210 and speak to billing they give one lame reason why this is happening and still can’t tell you if the line is cancelled. They tell me speak to 10213.</p> <p>I phone 10213, they tell me the cancellation was never received nor processed because the ADSL line was with another Service Provider. The ADSL Line can’t be with any service provider because that service has already been cancelled and I have requested that middle May 2017 to release the ADSL line back to Telkom.<br /> At least I know the line is cancelled now, not because of my request no, it’s cancelled because of suspension.</p> <p>I have rage in me, because Telkom knows exactly how to press all the buttons to get any individual worked up, honestly... how difficult is it to process a simple request of cancellation. Clearly impossible.</p> <p>All I am trying to do is:<br /> 1. Cancel Service with Telkom<br /> 2. Know why I suddenly have an insane bill</p> <p>Can it really be that difficult?!?<br /> <br /> Regards<br /> Gerd Winzer</p>