Poor Service - Call ***

<p>Call ***<br />It is with disappointment that Telkom is unable to fix my Telkom line that has been faulty for months. I logged a call with the Call Centre and have been told due to repeated cable incidents in the area the line will not be repaired. I have been tweeting for weeks now, and still no positive update is available. I enquired about an alternative solution and have been told that I can apply for the cordless phone with a sim card free of charge since the problem is in the area. I then went to Telkom in Cavendish- Claremont to apply for one and have been told no stock is available at that branch. I took time out from my busy schedule to go to Telkom in Canal Walk where Angelique Myburg advised that my identity document is required to assist me, if I can come back they will activate the phone for me. My thought was why couldn’t I just emailed a copy of my identity document as my driver’s licence is not acceptable as per the regulations. I went back the following day and spoke to Adrian Lewis, who told me he is unable to assist me as they also don’t have stock on my second visit to the store, this is after I was told to come back. I was annoyed as I waited over one hour in the line, as staff have been chatting and standing in groups around inside the store. I also noticed the pace at which the only lady behind the counter was working is extremely slow. This is very disappointing as I have an elderly parent at home who is unable to contact me in the event of emergency. As a paying customer, I hope Telkom fix the issue as my line has to stay open at all times. I am also curious to know what the SLA, is I’m sure after all the months an ETA should be available. </p>