Poor Service

On 27th July 2021 I app**** for a DSL contract upgrade ****e Uncapped 10-25Mbps) with Siyanda Dyanop at Southdale outlet. The request was only captured on the 6th of August. I have enquired numerous times and was told that it was pending still. Yesterday Mikayla at the Call Centre escalated this matter but up to now still no favourable response from Telkom. This is totally unacceptable service from Telkom. My landline no is ***. Please assist with this quey asap.