Poor Service

I app**** for Telkom ADSL in Oct and installation was done 21 Oct. The technician however did not bring a router with. He told me I can simply collect it at any Telkom outlet. Did it not take me an arm and a leg to get that router. The Telkom outlets could not assist me. After so many calls to 10210 and faults logged I managed to have the router delivered on 22 Nov. I get home and to my surprise the router is not active. I call again and visit the store the following day. Still no help. 25 Nov I log a call for a fault on no internet, till today I am being told that technician is busy fixing the issue remotely. No one is getting back to me all this time. I have called 10210, sent complain emails and even tried to contact them through Twitter, I still do not have internet access. To top it off, my accounts gets debited for a service not provided, Well Done Telkom, you sure know how to keep customers.