Poor Service

I had Telkom LTE service. In January around the 18th the service degraded badly. I logged a fault. After getting no feedback I reported it on Hellopeter. A call center agent called me and advise me that the tower was vandalized and it would take 6-12 months to repair. I can cancel the contract without paying any penalty fees.. So when fibre was installed to my premises on 3 March I canceled the LTE contract on the Mobile app. I did not receive any reference nr. It purely stated that they will get in contact with me. Ever since the up to now nobody has called me and debit order still going off. I have to reverse it very month and cost me money. Once again bad service or nothing at all