Poor Service

It is very sad to receive such poor service from such a big company like Telkom. Firstly your'll gave me a faulty phone which is now my duty to communicate with Huawei to repair it. Secondly I need assistance with my bill as it says I should pay more than what I signed up for. I am unable to get to the call centre the number thag was sent to me to should I have any query with my billing took me straight to a consultant from fibre. I am really disappointed I need assistance with this faulty can I please have somebody to call me regarding my contact me

Nozipho Ngcobo *** Account number ***