POOR Service

They are throttling my service for a more than a week now because I do not want to upgrade to a higher service and buy a new modem for R2700. I tried for several days to find out why they are doing this and every time I am given another number to call and as soon as I enter my ID and get the prompt to wait for the next operator the call is dropped. Does not matter what you do you just cannot get the necessary service. Since I declined to upgrade to a service, I DO NOT need my service is being throttled. I am moving my service today to another ISP!