Poor Service by Untrained Staff

I am appalled at the service I have just received from Telkom. I have been shunted from pillar to post and nobody can tell my what my telephone costs give me. I used to have 30 free minutes and free calls over the weekend and from 7pm to 7am every weekday. I phoned 10210 and was told to phone 10213 and enter option 2 and then 1. I do not have a business account so why option 2? Can anybody at Telkom help me? My telephone number is ***