Poor service by the Telkom customer care

I called the callcentre on the 28th May 2019, the lady Nosipho Mkwa**** answered the call and she just put me on hold for 2 minutes. when I enquired about my account I was told there were transactions that were done and they cant help me. I told her that I have put the limit on my account so that no transactions can be done, she did not want to log a query for this to be investigated. when I asked to be transferred to the supervisor she refused to put me through and she kept quite on the call without talking to me until I put the phone down.