Poor service by Telkom as always

Poor service. My wife bought airtime, R59 and R29. I reported this on Twitter where I received a response two day later, I am currently in Drakensburg on holiday with her so we are unable to rectify this by going to a store. We asked my assistant in Mafikeng where there is no store to assist my assistant. The automated system on Twitter is unacceptable completely as it’s useless. Sharing information to an automated system isn’t correct, my tweet is still ignored